1. Introduction
Sketch AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using Sketch AI, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and profile information
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
- Content: Designs, projects, and other content you create or upload
- Communications: Messages, feedback, and support requests
2.2 Automatically Collected Information
- Usage Data: Features used, actions taken, time spent, and interaction patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking: We use cookies and similar technologies (see our Cookie Policy)
- Analytics: Performance metrics, error logs, and service diagnostics
3. How We Use Your Information
We use collected information for:
- Service Delivery: Providing, maintaining, and improving our Service
- AI Processing: Training and improving our AI models to enhance design generation
- Account Management: Creating and managing your account
- Communication: Sending service updates, security alerts, and support messages
- Marketing: Sending promotional materials (with your consent, where required)
- Analytics: Understanding usage patterns and improving user experience
- Security: Detecting and preventing fraud, abuse, and security incidents
- Legal Compliance: Complying with legal obligations and enforcing our Terms
4. Data Sharing and Disclosure
We may share your information with:
4.1 Service Providers
Third-party vendors who perform services on our behalf, including:
- Cloud hosting providers (AWS, Google Cloud, etc.)
- Payment processors (Stripe, Razorpay, etc.)
- Analytics services (Google Analytics, etc.)
- Email service providers
- Customer support tools
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
4.3 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Your Rights and Choices
5.1 GDPR Rights (EU Users)
If you are in the European Economic Area, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing of your data
- Withdraw Consent: Withdraw consent at any time
5.2 CCPA Rights (California Users)
California residents have the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Opt-out of the sale of personal information
- Request deletion of personal information
- Non-discrimination for exercising CCPA rights
5.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@sketchai.com. We will respond to your request within 30 days.
6. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
9. Children's Privacy
Our Service is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@sketchai.com
Data Protection Officer: dpo@sketchai.com
Address: [Your Company Address]